I.- Information Data

Internet sub-domain tickets.poema-del-mar.comis owned by the trading company POEMA DEL MAR, S.A., with address at Muelle Sanapú, Parcela C-2 s/ 35008, Las Palmas de Gran Canaria, Spain; with C.I.F. number A-76169861. Phone Number: (+34) 928 010 350. Email:

Reproduction, distribution, availability, public communication and use, whether total or partial, of the contents of this website in any form without express written permission is prohibited, including, in particular, its mere reproduction and / or making available as abstracts, reviews or press reviews with commercial or directly or indirectly lucrative, which is expressly forbidden. The domain name of this website,, is the exclusive property of POEMA DEL MAR, S.A., therefore the misuse of that dominance in the trade would be a violation of the rights conferred by registration and, it will be pursued by the means provided by law.

The use by the user of the services contained in the web of constitutes acceptance of the following.

II.- General Conditions of Sale and Services


Users should read these Terms of Use of this Web Portal. The use or access to this site implies knowledge and full acceptance of the legal warnings and conditions specified below. If you do not agree with them, please do not use this Web site. These general conditions (hereinafter "General Conditions") govern the use of all services of the Portal,, web page has been created and is owned by POEMA DEL MAR, S.A., and users can go to the address at the beginning of this.

By simply using this website the user express fully and unreserved acceptance thereof, which may be modified by POEMA DEL MAR, S.A. anytime. Users are also subject to any particular conditions, notices or instructions that are brought to their knowledge in connection with content or specific services, supplementing the provisions of these Terms and Conditions.


The user and / or consumer declares that he is of legal age (over 18 years) and has legal capacity to contract the services offered by the provider on the web tickets.poema-del-mar.comalso stating that accepts linking this agreement, understand and fully accept the conditions here for using this website and the services offered.


The user agrees to use the Website and its services in accordance with the law and these General Terms, and morals, good customs and public order. Therefore, refrain from using the Portal or its services for illicit purposes contrary to these General Conditions or harmful to the rights and interests of others or in any way damage or disable them. Also, unless you have obtained prior express authorization specifically granted to this effect by POEMA DEL MAR, S.A., the user shall not obtain or attempt to obtain any type of content, whether text, graphics, pictures, sound files, images or photographs, videos, software and generally any kind of material accessible through the Portal or services, using means other than those that have been made available to this effect or those normally used for this purpose on the Internet.


This web portal is accessible through the direction, having its use by the user free of charge, therefore it does not require subscription or registration. However, the procurement of certain services or products could require registration of the user on the Web site and prior acceptance of certain specific conditions that develop and complement these General Conditions.


The user or consumer declares that it accepts that the law governing the operation of this service is the Spanish, being the site of the permanent establishment of the provider of services thus rendered services here are regulated in accordance with the provisions of Law 34/2002, of July 11, Services Information Society and Electronic Commerce and other relevant regulations.

Similarly, to hear any dispute arising out of or resulting from the interpretation of these conditions will be competent the Courts of the provider of home services, ie, Puerto de la Cruz.


The user and / or consumer, to hire the various services offered by POEMA DEL MAR, S.A., as well as to receive newsletters Park, must register as a client requested data, declares that all information supplied when registering is true, complete and accurate and that in accordance with Royal Decree 1720/2007 of 21 December approving the Regulation implementing Law 15/1999, Protection of Personal Data is approved, the person who registers expressly authorizes tickets.poema-del-mar.comto proceed to include in an automated file the personal data contained in form fields to be needed for the proper provision of services. It indicates that the data controller is the commercial entity POEMA DEL MAR, S.A., whose details have been provided at the beginning of these Terms of sale for the purpose of exercising the rights of access, rectification, cancellation and opposition under the Act. Also the communication of such data to third parties is expressly authorized when necessary for the proper provision of the services contracted always respecting the legislation.


The user gives express consent to receive electronic communications with advertising and commercial news from POEMA DEL MAR, S.A. and the products or services it sells or promotes. In any case, POEMA DEL MAR, S.A. available to users and / recipients the means of contact referred to in the present conditions of sale, so that they may at any time revoke his consent and oppose the processing of their data for promotional purposes, addressing the e-mail mail; or to the address Muelle Sanapú, Parcela C-2, s/n, 35008, Las Palmas de Gran Canaria, Spain, having to prove their identity to that end.


All information on products, services and prices offered on our website is provided clearly and accurately. Similarly, POEMA DEL MAR, S.A. make the necessary effort within its means to provide the information contained on the website is accurate and no typographical errors. If at some point a typo, graphic or misprint of this kind at all times outside the will of POEMA DEL MAR, S.A. were to occur, it would be corrected immediately, declining to POEMA DEL MAR, S.A. any liability on that account.


h.1.- The content and operation of the Portal

POEMA DEL MAR, S.A. does not guarantee the availability and continuity of the Portal, its services and its contents. If reasonably possible, POEMA DEL MAR, S.A. will previously notice any interruption in the operation thereof. POEMA DEL MAR, S.A. it is not responsible for damages or losses of any nature that may result from the lack of availability or continuity of the Portal or any of its services or by failures in access to different web pages of the Portal or those from which certain services.

h.2.- By using the Website and the services by users

POEMA DEL MAR, S.A. has no obligation and does not control the use of the Portal and its services make users and therefore does not guarantee that your use of the same is in accordance with the law, these General Conditions and, where applicable, any other special condition it is established. POEMA DEL MAR, S.A. it is not responsible for damages or losses of any nature that may result from incorrect, inappropriate or inadequate use that users make of the Portal or its services.

h.3.- For our own content

The contents of all types included in the web pages of the Portal is provided in good faith by POEMA DEL MAR, S.A. with information from both internal sources (own development) and external to the company. Because of that fact and of the large amount of information accessible, POEMA DEL MAR, S.A. does not guarantee the accuracy or updating of the data or texts available despite that uses its best efforts to do so. POEMA DEL MAR, S.A. does not guarantee the usefulness of the Portal or its services to any particular activity or suitability of the contents included in the web pages of the same for a particular purpose, so that access to pages, such as the use of the information, content and services are under the sole responsibility of the user. POEMA DEL MAR, S.A. warns that the images that appear on the site are indicative and not assume contractual obligation, information, presentation and services offered by this site may be subject to periodic or, likely to be made freely changes by POEMA DEL MAR, S.A. without being obliged to notify users.

h.4.- Third Parties content

The information, both belonging to third parties appearing on the website, tickets.poema-del-mar.comare provided without warranty of any kind as to its accuracy and updating therefore POEMA DEL MAR, S.A. is in no way responsible, either directly or indirectly, for any content, information, communication, opinion or statement of any kind originating from the user or any third person or entity and which is communicated, distributed, transmitted or exhibited through the Portal services.

h.5.- Errors

In connection with the mentioned in the previous paragraph, documents published might have technical inconsistencies or unintentional typographical mistakes, for which POEMA DEL MAR, S.A. it is not responsible. In any case we apologize for them, committing ourselves to correct them, to the largest, earliest possible.


POEMA DEL MAR, S.A. makes every effort to provide the security systems required by the regulations, to prevent access to our database by third parties, thus sending and data submission made by the user through our website or the information it sends, is protected with techniques of electronic security on the network, in order to ensure the confidentiality of communications users, as well as adequate levels of protection of personal data.


POEMA DEL MAR, S.A. uses cookies when a user browses the web sites and web pages of the Portal. The purpose in using them is to identify the user, follow its path during visits and know it better for faster service offered. The cookies are only associated with an anonymous user and does not allow access to personal data or data on the hard disk of the computer itself. Most web browsers automatically accept cookies but the user has the ability to configure your browser to be notified of the receipt of cookies or not to accept them, without involving the inability to access web pages of the Portal.


The hiring of any of the services offered by our web site implies knowledge and express acceptance of these conditions. The document in which potential contracts are formalized will be filed in a database accessible only by POEMA DEL MAR, S.A. under the conditions set out in the "Privacy" section of the conditions of use of this website. Likewise, the client and / or user may you identify and correct errors suffered in communicating data entry to POEMA DEL MAR, S.A. as indicated in clause Data Protection Policy of this.


If any clause included in these General Conditions is declared fully or partially invalid or unenforceable, such invalidity or unenforceability will affect only that provision or part thereof that is invalid or ineffective, subsisting the General Conditions in everything else, taking such provision or part thereof that is affected by not placing.


Payment can be made either via Credit Card, or via Debit Card through Redsys where most cards are admitted such as Visa, Visa Electron, MasterCard, and Maestro. Payments are made through a secure payment platform from Caixabank. In no case will we store any card details.


Tickets will be sent through the user area on the platform and / or email considering that this is the easiest and safest way, since it is a virtual product in PDF format.


Non-refundable tickets.


The minimum age for purchasing in tickets.poema-del-mar.comis 18.

  •   It is essential to present your Bookingcode at the park entrance.
  •   Free entry for children under 4 years old. Special Prices for children from 4 to 11.
  •   Children under the age of 18 must be accompanied by an adult.
  •   Poema del Mar may request any document which clearly indicates the user’s identity, age and residence on the Canary Islands.
  •   Tickets purchased through the website do not have a validity period.
  •   The purchase of your ticket is not subject within the specific date. You can redeem your ticket whenever you want, as long as it is within the validity period.
  •   Tickets bought through the website are not nominative.
  •   Discovery Tour - Confirm availability by calling 928 010 350 at least 24 hours in advance.